Refund policy

At Peek a Boo Marketplace, your satisfaction is our priority. We understand that sometimes returns or refunds may be necessary. This policy provides general guidelines for returns and refunds across our platform. Please note that each seller on Peek a Boo may have their own return and refund policies, which are listed on their product pages. We recommend reviewing them before making a purchase.

1. General Return and Refund Guidelines

  • Eligibility: Items must be unused, in their original condition, and returned with original packaging.

  • Return Window: Requests must be made within 15 days of receiving the item. Requests after this period may not be accepted.

  • Proof of Purchase: A valid receipt or proof of purchase is required.

  • Non-Returnable Items: Certain items, such as perishable goods, customized products, or personal care items, may not be returnable. Always check the seller’s specific policy.

2. How to Initiate a Return

  • Contact the Seller: Log into your Peek a Boo account and message the seller with your order number, reason for return, and any supporting details (e.g., photos).

  • Follow Instructions: Each seller will provide return instructions, including address and packaging requirements.

3. Refund Process

  • Approval: Once the returned item is received and inspected, the seller will confirm whether your refund is approved.

  • Processing: Approved refunds are issued to your original payment method within a certain timeframe.

  • Partial Refunds: In some cases, partial refunds may be given (e.g., if the item is incomplete or damaged, but not due to seller error).

4. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the seller specifies otherwise. Shipping charges are non-refundable.

  • Exchanges: Exchanges follow the same process as returns. Additional shipping fees may apply depending on the seller’s policy.

5. Special Cases

  • Damaged or Defective Items: If your order arrives damaged or defective, contact the seller immediately with photos and details. The seller will advise on replacement or refund steps.

  • Missing Refunds: If you haven’t received your refund within the expected timeframe:

    • Recheck your bank account

    • Contact your payment provider

    • Reach out to the seller or Peek a Boo support for help

6. Seller-Specific Policies

  • Unique Policies: Each seller may set their own return/refund terms. These are displayed on product listings and seller profiles.

  • Agreement: By purchasing on Peek a Boo, you agree to comply with each seller’s stated policies.

7. Contact Us

For further assistance, you can reach our support team at ed@laserclean.ca.

 We’re here to help make your shopping experience simple and worry-free.

Disclaimer: Peek a Boo Marketplace connects buyers with independent sellers. Each seller is solely responsible for their return and refund practices. Peek a Boo Marketplace is not liable for disputes between buyers and sellers.